WARRANTY & CARE GUIDE

Every piece, backed for the long run

Thank you for choosing Jewel Nests. Every piece is crafted with precision, passion, and uncompromising quality — and backed by our 1-Year Warranty and Lifetime Sparkle Guarantee.

Year One

1-Year Product Warranty

Every product purchased from Jewel Nests includes a 1-year warranty from the date of purchase, covering the following services at no additional cost.

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    Stone Resetting Professional resetting of stones should they come loose or unseated.
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    Prong Tightening Inspection and tightening of all prongs to ensure your diamonds remain secure.
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    Polishing, Twice a Year Professional polishing to restore the original luster and mirror finish of your precious metal.
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    Ultrasonic Cleaning Deep professional cleaning to remove built-up oils and restore maximum light performance.
For Life

Lifetime Sparkle Guarantee

For pieces featuring an IGI-certified center diamond, Jewel Nests guarantees the stone's optical brilliance and fire for a lifetime.

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    Permanent Optical Integrity We guarantee that your IGI-certified lab-grown diamond will never cloud, fade, or lose its inherent brilliance or sparkle over time.

Applies specifically to IGI-certified center diamonds. Setting, band, and craftsmanship are covered separately under the 1-Year Product Warranty above.

What Isn't Covered

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    Accidental Loss or Theft

    Loss of the entire piece or center stone due to accident, theft, or impact. We recommend obtaining third-party jewelry insurance for full coverage.
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    Third-Party Work

    Any repair, sizing, or modification performed by a jeweler other than Jewel Nests will void this warranty.
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    Severe Physical Abuse

    Excessive wear or damage caused by high-impact activity, crushing, or contact with severe chemicals.
Everyday Care

Jewelry Care Best Practices

01

Remove Before Rough Activity

Take off your ring before working out, swimming, heavy cleaning, or gardening. Chlorine and saltwater can dull metal finishes over time, and impact from weights or tools is one of the most common causes of a loosened stone.

02

Avoid Chemicals

Keep your piece away from bleach, harsh detergents, perfumes, and hairsprays. Apply lotions, perfume, and hairspray first, and let them fully dry before putting your jewelry back on.

03

Safe Storage

Store your jewelry in its original Jewel Nests box or a soft fabric pouch when not being worn. Keep pieces separated so prongs and settings don't catch or scratch against each other.

04

Clean Gently at Home

Between professional cleanings, a soft-bristled brush with warm water and a drop of mild dish soap is safe for most pieces. Avoid at-home ultrasonic or steam cleaners — professional cleaning is included in your warranty, so let us handle deep cleaning instead.

05

Check Prongs Regularly

Give your ring a quick visual check every few months — if a prong looks bent, worn, or a stone feels even slightly loose, reach out before wearing it again. Catching this early prevents a lost stone later.

06

Travel With Care

When traveling, keep jewelry in a padded travel case rather than loose in a bag or suitcase pocket, and avoid checking valuable pieces in luggage — carry them with you instead.

Good to know

A quick, honest breakdown

Is this the same as a "lifetime warranty" on the whole ring?

No — and we want to be clear about that. The Lifetime Sparkle Guarantee applies specifically to your IGI-certified center diamond's brilliance. The setting, band, and craftsmanship are covered under the 1-Year Product Warranty.

What happens after the first year?

Your Lifetime Sparkle Guarantee continues for as long as you own the piece. Maintenance services like resetting, polishing, and prong checks after year one can be arranged for a service fee — reach out to our team any time.

Does having repair work done elsewhere affect my warranty?

Yes — any repair, resizing, or modification performed by a jeweler other than Jewel Nests will void this warranty, so please reach out to us first for any service needs.

What do I need to make a warranty claim?

Have your order number and IGI certificate number ready — both are included with your original purchase confirmation and warranty certificate. This lets us verify your piece and process your request quickly.

Is the warranty transferable if I sell or gift the piece?

The warranty is tied to the original piece and its certificate, not the original purchaser specifically — if the piece changes hands, the new owner can use the same order and certificate details to request service.

Does the warranty still apply if I'm outside Canada?

Yes — your warranty applies no matter where you live. For customers outside Canada, we'll work with you directly on the best way to handle inspection, resizing, or repair needs, which may include return shipping arrangements.

What's the difference between the 1-Year Warranty and buying separate jewelry insurance?

Our warranty covers manufacturing-related issues and routine maintenance — it's not a replacement for insurance. For loss, theft, or accidental damage, we recommend third-party jewelry insurance, which covers scenarios our warranty explicitly excludes.

Need warranty service or care assistance?

Our team is happy to help with inspection scheduling, repairs, or any questions about your coverage.

Or reach us directly at contact@jewelnests.com — having your order number and IGI certificate number ready helps us assist you faster.