Frequently Asked Questions
Discover Jewelnests’ Shop by Style collection of lab-grown diamond engagement rings. Explore solitaire, halo, hidden halo, pavé, bezel, three-stone, side-stone, and nature-inspired designs to find your perfect ring.
Product & Customization
Are your diamonds certified?
Yes, all our 1.0 Carat and above diamonds come with IGI /GIA certification, ensuring their quality and authenticity.
Are lab-grown diamonds as durable as natural diamonds?
Yes, lab-grown diamonds are just as durable as natural diamonds because they have the same chemical composition, crystal structure, and hardness (10 on the Mohs scale). They are equally scratch-resistant and tough, making them identical in durability for everyday wear. The only differences are origin and price, not longevity or strength.
Can I customize my jewelry?
Absolutely! We offer bespoke customization services, allowing you to design a piece that perfectly matches your vision.
What metal types and colors are available for your jewelry?
We offer a variety of premium metals, including 10K,14K and 18K gold (white, yellow, and rose), platinum, and sterling silver. Our jewelry also comes in multiple color options, featuring natural diamonds, lab-grown diamonds, gemstones, and enamel accents for vibrant customization.
Will a lab grown diamond pass a diamond tester?
Yes, a lab-grown diamond will pass a diamond tester because it has the same chemical and physical properties as a natural diamond. These testers detect thermal or electrical conductivity, which are identical in both lab-created and mined diamonds. Only specialized lab equipment can distinguish between them.
How do I find out my ring size?
You can use our online ring size guide, request a free ring sizer, or visit a local jeweler to get professionally measured. If you’re unsure, our team is happy to assist you virtually.
Shipping & Delivery
Do you free offer international shipping?
Yes, we provide free international shipping options. Please note that customs fees may apply based on your country’s regulations.
Is my shipment insured?
All shipments are fully insured to protect your purchase during transit.
How long does it take to receive my order?
We typically process and ship orders within 5–15 business days, depending on the item and customization requests. You will receive a tracking number once your order is shipped so you can monitor its progress.
Do you require a signature upon delivery?
Yes, for security reasons, all shipments require a signature upon delivery to ensure your valuable purchase reaches you safely.
Payment & Financing
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, debit cards, bank wire transfers, and offer financing options through Shop pay and Affirm.
Do you offer financing options?
Yes, we provide financing through Shop Pay and Affirm, allowing you to split your purchase into manageable installments.
Is it safe to make payments on your website?
Yes, our website uses secure encryption technology to ensure your payment and personal information are fully protected.
Can I pay a deposit and complete the payment later?
Yes, we offer flexible layaway options where you can reserve your item with a deposit and pay the remaining balance over time.
Are there extra fees for using financing?
There are no hidden fees when you pay on time with Shop Pay or Affirm. However, late payment fees may apply, so we recommend reviewing Shop Pay’s terms during checkout.
Return & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in their original condition. Customized or engraved pieces may have different terms.
How do I initiate a return?
To start a return, please contact our customer service team. They will guide you through the process and provide necessary instructions.
Can I exchange my item for a different size or style?
Yes, we offer exchanges within 30 days of delivery for items in their original, unworn condition. Please contact us to arrange your exchange and check availability.
Can customized or engraved items be returned or exchanged?
Customized or engraved items are generally not eligible for return or exchange, as they are made specifically for you. However, if there’s a manufacturing defect, we’ll gladly work with you to resolve the issue.
How long does it take to process a return or exchange?
Once we receive your returned item and it passes inspection, refunds or exchanges are typically processed within 5–7 business days.
Do I have to pay for return shipping?
Return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable and insured shipping method.
What if I received a damaged or incorrect item?
If your item arrives damaged or you receive the wrong product, please contact us immediately. We will cover all return shipping costs and ensure you receive the correct item as quickly as possible.
Can I return or exchange an engraved item?
Yes. Engraved items may be returned or exchanged; however, a minor restocking fee will apply to cover the engraving removal process and associated labor costs. If your item has a manufacturing defect, no restocking fee will be charged. Please review your engraving details carefully before confirming your order.
Orders & Cancellations
Can I cancel my order after placing it?
Yes, you can cancel your order for a full refund before it has been shipped. However, bespoke custom designs are not eligible for cancellations after the first 24 hours of order completion.
How will I know if my order has been confirmed?
Once your order is placed, you will receive an order confirmation email with all the details. If you do not receive this email within 24 hours, please contact our customer service team.
Can I modify my order after placing it?
Modifications to orders can be made within 24 hours of placement. After this period, changes may not be possible due to the customization and production process.
What happens if my payment fails?
If a payment fails, the order will be automatically canceled. This may occur due to insufficient funds or if the amount charged exceeds your credit limit. We recommend contacting your bank and trying the transaction again once the issue is resolved.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the delivery status of your package.
What should I do if I made a mistake in my shipping address?
If you notice an error in your shipping address, please contact us as soon as possible. If the order hasn’t shipped yet, we’ll gladly update the address for you.
Can I place an order over the phone or via email?
Yes, we’re happy to assist you with placing an order over the phone or through email, especially if you need help with customization or have specific questions.
What if my order is delayed?
While we strive to ship all orders on time, occasional delays may occur due to high demand or unforeseen circumstances. We’ll keep you informed and provide updates until your order arrives safely.
Can I place a rush order for faster delivery?
Yes, we may be able to accommodate rush orders depending on the item and current production schedule. Please contact us before placing your order to confirm availability and timeline.
Can I reorder a previous purchase?
Yes, if you’d like to reorder an item you’ve purchased before, simply reach out to us with your previous order number or product details, and we’ll assist you.
What if I don’t receive an order confirmation email?
If you don’t receive a confirmation email within 24 hours of placing your order, please check your spam/junk folder. If it’s not there, contact us to ensure your order was successfully processed.
Jewelry Care
How should I clean my jewelry at home?
Gently clean your jewelry with warm water, mild soap, and a soft toothbrush. Avoid using harsh chemicals or abrasive materials that can damage the metal or gemstones.
How often should I clean my jewelry?
We recommend cleaning your jewelry every few weeks to keep it sparkling. For frequently worn items like engagement rings, weekly cleaning is ideal.
Can I wear my jewelry in the shower or while swimming?
It’s best to remove your jewelry before showering, swimming, or using hot tubs, as chlorine and harsh chemicals can dull or damage both metal and stones.
How do I store my jewelry properly?
Store each piece in a separate soft pouch or a jewelry box with individual compartments to prevent scratching and tangling. Keep it in a cool, dry place away from direct sunlight.
What should I avoid when wearing my jewelry?
Avoid wearing jewelry during strenuous activities, while applying lotions, perfumes, or hairspray, as these can build up and affect the appearance and integrity of the piece.
Do you offer professional cleaning or maintenance services?
Yes, we provide professional cleaning and inspection services to help maintain your jewelry’s brilliance and ensure settings remain secure.
Will my jewelry tarnish over time?
Precious metals like silver may tarnish with exposure to air and moisture, but regular cleaning and proper storage can prevent this. Gold and platinum are less prone to tarnishing.
Warranty & Maintenance
Do you offer a Lifetime warranty on your Jewelry?
Yes! We provide a lifetime warranty on your diamond to guarantee its brilliance—covering any issues with its structure or dullness over time. For the jewelry setting, enjoy a one-year warranty that includes one free ring resize, prong tightening, rhodium plating (for white gold), stone resetting, repolishing, professional cleaning, and inspections to keep your piece in perfect condition.
What does the warranty not cover?
The warranty does not cover damage due to accidents, improper care, loss, theft, or normal wear and tear such as scratches or dents. It also excludes damage from third-party alterations or repairs.
How do I request warranty service?
If you believe your item has a manufacturing defect, contact our customer support team with your order details and photos. We will assess the issue and guide you through the warranty claim process.
Do you offer jewelry maintenance services?
Yes, we offer professional cleaning, polishing, prong tightening, and inspection services to keep your jewelry in excellent condition.
How often should I get my jewelry inspected?
We recommend having your jewelry professionally inspected every 6–12 months, especially for rings, to ensure settings are secure and stones remain in place.
Can I send my jewelry to you for repairs?
Absolutely! We’re happy to repair your jewelry, whether it’s under warranty or not. Fees may apply for out-of-warranty repairs or issues caused by accidental damage.
Will resizing my ring void the warranty?
No, resizing performed by us will not void your warranty. However, resizing done by a third party may void it, so we recommend contacting us for any size adjustments.
How long does a typical repair take?
Most repairs are completed within 7–14 business days, depending on the nature of the work. We’ll keep you updated on the progress and shipping timeline.
Resizing & Engraving
Do you offer free ring resizing?
Yes, we offer one complimentary ring resizing within 12 months of purchase. Additional resizing may incur a fee depending on the design and material.
How do I know if my ring needs resizing?
A well-fitting ring should slide on easily and come off with a slight tug. If your ring feels too tight or spins excessively, you may need resizing. Reach out to us for guidance.
How long does ring resizing take?
Ring resizing typically takes 5–10 business days from the time we receive the item. We’ll notify you once it’s completed and shipped back to you.
Do you offer engraving services?
Yes, we offer complimentary engraving for most rings and select jewelry items. You can add a personal message, initials, or a special date to make your piece even more meaningful.
How often should I get my jewelry inspected?
We recommend having your jewelry professionally inspected every 6–12 months, especially for rings, to ensure settings are secure and stones remain in place.
What is the character limit for engraving?
The engraving limit depends on the size and style of the item, but generally ranges between 1 to 20 characters. Our team will confirm the maximum length during your order.
Can I re-engrave or update an existing engraving later?
Yes, we can re-engrave or update existing engravings for a small fee. Contact us with the details and we’ll walk you through the process.
Virtual Consultation
How do I schedule an appointment?
You can schedule an appointment through our website, by phone, or by contacting our customer service team. Choose a time that works best for you, and we’ll confirm your slot.
Is there a fee for booking an appointment?
No, all our consultations—whether in-person or virtual—are completely free of charge and come with no obligation to purchase.
How long does an appointment typically last?
Appointments usually last between 30 to 60 minutes, depending on your needs. We take the time to answer all your questions and guide you through options.
Can I reschedule or cancel my appointment?
Yes, we understand plans can change. You can reschedule or cancel your appointment at any time by contacting us in advance so we can accommodate others.
What can I expect during a virtual appointment?
During your virtual appointment, one of our jewelry experts will guide you through design options, answer your questions, show live product views, and help you with customizations or sizing—all from the comfort of your home.
Can I make a purchase during the virtual appointment?
Absolutely. Our team can guide you through the purchasing process, including selecting the item, sizing, engraving, and payment options—just like in a showroom.
Still have questions?
Our concierges are available 24/7 to assist with technical specifications, styling advice, orprivate viewing appointments.
Our Services
