30-Day Returns

At Jewel Nests, we want you to absolutely love your jewelry. If for any reason you are not completely satisfied with your purchase, we are here to help. We offer a *30-day, no-questions-asked return policy* for a full refund on all eligible items.

Return Shipping

*Within Canada:* We provide *FREE insured return shipping* on all eligible items within 30 days of your delivery date.
*Outside Canada:* For our international customers (including the United States), we happily honor our 30-day return policy, though the customer will be responsible for the return shipping costs.

Return Packaging Requirements

To ensure a safe transit and qualify for a full refund, your return must be securely packed. *Before shipping your products, it is mandatory to email us the following images:*

*Inside the package:* Clear photos showing the exact jewelry item(s) being returned.
*Outside packaging:* A photo showing that the outer box is completely taped and properly secured.

⚠️ *Important Note:* Returns are subject to approval based on the quality and accuracy of these images. If images are not shared or are disapproved by our team, the package will not be insured under our carrier policy, and Jewel Nests cannot be held responsible for the safety or loss of your parcel during transit.

How To Return Your Order?

1. Contact Jewel Nests Customer Service

Send an email to contact@jewelnests.com with your order number and the word * Return* in the subject line.

If you are returning from within Canada, our team will generate a *FREE insured shipping label* and email it to you.
If you are returning from outside Canada, you may request a shipping label from us, and the actual shipping cost will be deducted or billed to you.

2. Pack Your Jewelry Securely

Place the jewelry item, along with its diamond certificate (IGI/GIA) and appraisal certificate, securely inside its original packaging box.
For security and theft-prevention purposes, do not write "jewelry," "diamonds," or any related words anywhere on the outside of the package.
For safety purposes, please double-box your package (place the original jewelry box inside a small shipping box, and place that inside a larger shipping box).
Affix the return shipping label to the outside of the larger box and drop it off at an authorized courier staff location. Do not use drop boxes or unstaffed locations. Always request a shipping receipt as proof of shipment and insurance activation.

Refund Process

Once your return parcel arrives at our facility, our quality assessment team will inspect the gemstone and setting to verify its original condition. Approved refunds are typically processed within *5–7 business days* and will be issued back to your original method of payment. For credit card processing, please allow one billing cycle for the funds to visibly reflect on your statement.

Serial Returns (Bracketing)

To ensure fairness, ethical operations, and sustainability, we do not support or encourage serial returns or bracketing (the practice of purchasing multiple variations of a ring or diamond size with the explicit intent to return most of them).

Need Assistance?

We are always here to help you guide your milestone decisions.