Resizing Your Ring

If you have ordered the wrong ring size, we have got you covered! We offer one complimentary ring resize within the first 12 months of your purchase, including free return shipping both ways within Canada. For shipping outside Canada (including the United States), shipping charges will be applicable. If your ring is more than a year old or requires a second or subsequent resize, standard resizing fees and shipping charges will apply.

Ring Resizing Terms

Resizing Range: Our policy offers complimentary resizing up to 2 sizes above or below the original ring size. If a resize outside of this 2-size range is required, an additional custom fee may be quoted, or a completely new ring will have to be crafted depending on the structural design of the ring.

Impact on Engravings: Resizing engraved rings will change the look of the inscriptions. The engraved characters may look different, narrower, wider, or may not remain fully legible. You can opt to re-engrave the ring after resizing for a small $50 fee (up to 15 characters). Please refer to our ring engraving policy for more details.

Leftover Materials: Any excess diamonds or precious metal left over from the physical resizing process will not be returned or refunded.

Rings That Cannot Be Resized

Some rings, including eternity rings, full eternity engagement ring settings, and full eternity wedding bands cannot be resized due to the continuous gemstone design around the band. In the event that a size adjustment is required for these specific styles, a completely new ring will need to be purchased.

Shipping Terms for Resized Items

All resized items are typically processed and shipped within 7–10 business days from the date we receive the item at our studio. For all international shipments, customs processes and import duties remain the customer's responsibility; please check with your local customs office for information. Please refer to our shipping policy for more details.

How To Send In Your Ring For Resizing

1. Contact Jewel Nests Customer Service

If your ring needs a size adjustment, do not hesitate to contact us! Send an email to contact@jewelnests.com with your order number and the words "Ring Resize" in the subject line. Please clearly state the new desired ring size and provide any initial ordering details requested.

If resizing is structurally possible for your design, our team will process the request. A shipping label will be generated along with your resize invoice, and an email outlining the precise next steps will be sent directly to you.

2. Pack Your Order

Ensure that the jewelry piece is securely packed inside its original packaging box.

For security and theft-prevention reasons, do not write "jewelry," "diamonds," or other related words anywhere on the outside of the shipping box.

For maximum safety, please double-box your package (place the original jewelry box inside a small shipping box, and secure that inside a larger shipping box).

Affix the provided shipping label to the outside of the larger box and drop it off at your nearest authorized courier location.

⚠️ Shipping Note: Jewel Nests cannot be held responsible for carrier errors or lost packages due to incorrect drop-offs. We strictly recommend that customers only use a fully staffed courier storefront to send in items. Please do not use unstaffed drop boxes or non-staffed locations. Always obtain a physical shipping receipt to confirm the item has been scanned—this receipt acts as your proof of shipment and activates the transit insurance. Jewel Nests recommends verifying insurance coverage up to the full replacement value of the piece.

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