Product & Customization
Yes, all our 1.0 Carat and above diamonds come with IGI /GIA certification, ensuring their quality and authenticity.
Yes, lab-grown diamonds are just as durable as natural diamonds because they have the same chemical composition, crystal structure, and hardness (10 on the Mohs scale). They are equally scratch-resistant and tough, making them identical in durability for everyday wear. The only differences are origin and price, not longevity or strength.
Absolutely! We offer bespoke customization services, allowing you to design a piece that perfectly matches your vision.
We offer a variety of premium metals, including 10K,14K and 18K gold (white, yellow, and rose), platinum, and sterling silver. Our jewelry also comes in multiple color options, featuring natural diamonds, lab-grown diamonds, gemstones, and enamel accents for vibrant customization.
Yes, we offer custom settings for your own diamond! Simply share your stone’s specifications, and we’ll craft a secure, beautiful setting tailored to it. Contact us to discuss design options and pricing.
Yes, a lab-grown diamond will pass a diamond tester because it has the same chemical and physical properties as a natural diamond. These testers detect thermal or electrical conductivity, which are identical in both lab-created and mined diamonds. Only specialized lab equipment can distinguish between them.
You can use our online ring size guide, request a free ring sizer, or visit a local jeweler to get professionally measured. If you’re unsure, our team is happy to assist you virtually.
Shipping & Delivery
Yes, we provide free international shipping options. Please note that customs fees may apply based on your country’s regulations.
All shipments are fully insured to protect your purchase during transit.
We typically process and ship orders within 5–10 business days, depending on the item and customization requests. You will receive a tracking number once your order is shipped so you can monitor its progress.
Yes, for security reasons, all shipments require a signature upon delivery to ensure your valuable purchase reaches you safely.
Payment & Financing
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, debit cards, bank wire transfers, and offer financing options through Afterpay.
Yes, we provide financing through Afterpay, allowing you to split your purchase into manageable installments.
Yes, our website uses secure encryption technology to ensure your payment and personal information are fully protected.
Yes, we offer flexible layaway options where you can reserve your item with a deposit and pay the remaining balance over time.
There are no hidden fees when you pay on time with Afterpay. However, late payment fees may apply, so we recommend reviewing Afterpay’s terms during checkout.
Return & Exchanges
We offer a 30-day return policy for unworn items in their original condition. Customized or engraved pieces may have different terms.
To start a return, please contact our customer service team. They will guide you through the process and provide necessary instructions.
Yes, we offer exchanges within 30 days of delivery for items in their original, unworn condition. Please contact us to arrange your exchange and check availability.
Customized or engraved items are generally not eligible for return or exchange, as they are made specifically for you. However, if there’s a manufacturing defect, we’ll gladly work with you to resolve the issue.
Once we receive your returned item and it passes inspection, refunds or exchanges are typically processed within 5–7 business days.
Return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable and insured shipping method.
If your item arrives damaged or you receive the wrong product, please contact us immediately. We will cover all return shipping costs and ensure you receive the correct item as quickly as possible.
Orders & Cancellations
Yes, you can cancel your order for a full refund before it has been shipped. However, bespoke custom designs are not eligible for cancellations after the first 24 hours of order completion.
Once your order is placed, you will receive an order confirmation email with all the details. If you do not receive this email within 24 hours, please contact our customer service team.
Modifications to orders can be made within 24 hours of placement. After this period, changes may not be possible due to the customization and production process.
If a payment fails, the order will be automatically canceled. This may occur due to insufficient funds or if the amount charged exceeds your credit limit. We recommend contacting your bank and trying the transaction again once the issue is resolved.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the delivery status of your package.
If you notice an error in your shipping address, please contact us as soon as possible. If the order hasn’t shipped yet, we’ll gladly update the address for you.
Yes, we’re happy to assist you with placing an order over the phone or through email, especially if you need help with customization or have specific questions.
While we strive to ship all orders on time, occasional delays may occur due to high demand or unforeseen circumstances. We’ll keep you informed and provide updates until your order arrives safely.
Yes, we may be able to accommodate rush orders depending on the item and current production schedule. Please contact us before placing your order to confirm availability and timeline.
If an item becomes unavailable after your order is placed, we’ll notify you immediately and offer an alternative, a backorder option, or a full refund.
Yes, if you’d like to reorder an item you’ve purchased before, simply reach out to us with your previous order number or product details, and we’ll assist you.
If you don’t receive a confirmation email within 24 hours of placing your order, please check your spam/junk folder. If it’s not there, contact us to ensure your order was successfully processed.
Jewelry Care
Gently clean your jewelry with warm water, mild soap, and a soft toothbrush. Avoid using harsh chemicals or abrasive materials that can damage the metal or gemstones.
We recommend cleaning your jewelry every few weeks to keep it sparkling. For frequently worn items like engagement rings, weekly cleaning is ideal.
It’s best to remove your jewelry before showering, swimming, or using hot tubs, as chlorine and harsh chemicals can dull or damage both metal and stones.
Store each piece in a separate soft pouch or a jewelry box with individual compartments to prevent scratching and tangling. Keep it in a cool, dry place away from direct sunlight.
Avoid wearing jewelry during strenuous activities, while applying lotions, perfumes, or hairspray, as these can build up and affect the appearance and integrity of the piece.
Yes, we provide professional cleaning and inspection services to help maintain your jewelry’s brilliance and ensure settings remain secure.
Precious metals like silver may tarnish with exposure to air and moisture, but regular cleaning and proper storage can prevent this. Gold and platinum are less prone to tarnishing.
Warranty & Maintenance
Yes! We provide a lifetime warranty on your diamond to guarantee its brilliance—covering any issues with its structure or dullness over time. For the jewelry setting, enjoy a one-year warranty that includes one free ring resize, prong tightening, rhodium plating (for white gold), stone resetting,repolishing, professional cleaning, and inspections to keep your piece in perfect condition
The warranty does not cover damage due to accidents, improper care, loss, theft, or normal wear and tear such as scratches or dents. It also excludes damage from third-party alterations or repairs.
If you believe your item has a manufacturing defect, contact our customer support team with your order details and photos. We will assess the issue and guide you through the warranty claim process.
Yes, we offer professional cleaning, polishing, prong tightening, and inspection services to keep your jewelry in excellent condition.
We recommend having your jewelry professionally inspected every 6–12 months, especially for rings, to ensure settings are secure and stones remain in place.
Absolutely! We’re happy to repair your jewelry, whether it’s under warranty or not. Fees may apply for out-of-warranty repairs or issues caused by accidental damage.
No, resizing performed by us will not void your warranty. However, resizing done by a third party may void it, so we recommend contacting us for any size adjustments.
Most repairs are completed within 7–14 business days, depending on the nature of the work. We’ll keep you updated on the progress and shipping timeline.
Resizing & Engraving
Yes, we offer one complimentary ring resizing within 12 months of purchase. Additional resizing may incur a fee depending on the design and material.
A well-fitting ring should slide on easily and come off with a slight tug. If your ring feels too tight or spins excessively, you may need resizing. Reach out to us for guidance.
Ring resizing typically takes 5–10 business days from the time we receive the item. We’ll notify you once it’s completed and shipped back to you.
Yes, we offer complimentary engraving for most rings and select jewelry items. You can add a personal message, initials, or a special date to make your piece even more meaningful.
We recommend having your jewelry professionally inspected every 6–12 months, especially for rings, to ensure settings are secure and stones remain in place.
The engraving limit depends on the size and style of the item, but generally ranges between 1 to 20 characters. Our team will confirm the maximum length during your order.
Engraved items are typically non-returnable and non-refundable unless there is a manufacturing defect. Please review your engraving message carefully before confirming.
Yes, we can re-engrave or update existing engravings for a small fee. Contact us with the details and we’ll walk you through the process.
Virtual Appointments
You can schedule an appointment through our website, by phone, or by contacting our customer service team. Choose a time that works best for you, and we’ll confirm your slot.
No, all our consultations—whether in-person or virtual—are completely free of charge and come with no obligation to purchase.
Appointments usually last between 30 to 60 minutes, depending on your needs. We take the time to answer all your questions and guide you through options.
Yes, we understand plans can change. You can reschedule or cancel your appointment at any time by contacting us in advance so we can accommodate others.
During your virtual appointment, one of our jewelry experts will guide you through design options, answer your questions, show live product views, and help you with customizations or sizing—all from the comfort of your home.
Yes! You can share the video link with a partner, friend, or family member if you’d like a second opinion or want to include them in the decision-making process.
Absolutely. Our team can guide you through the purchasing process, including selecting the item, sizing, engraving, and payment options—just like in a showroom.
